Introduction
Overview
Welcome to BT Mobile Care! We strive to provide the best services and products for our customers. This refund policy outlines the terms and conditions for requesting refunds for our repair services and purchased electronic accessories.
Repair Service Refunds
If you are not satisfied with our repair service, please contact us within 7 days of the service date. Refunds are applicable under the following conditions:
Accessory Refunds
For electronic accessories purchased from BT Mobile Care, refunds are available within 14 days of purchase if:
- The product is defective.
- The product is unused and in its original packaging.
- Proof of purchase is provided.
Non-Refundable Items
Certain items and services are not eligible for refunds, including:
- Items damaged due to misuse.
- Custom or special-order products.
- Services beyond the 7-day refund window.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact us at [email protected] or visit our store in Kirtipur, Kathmandu.
- Provide your receipt or proof of purchase.
- Explain the issue and provide necessary evidence (if applicable).
Shipping returns
To return your product, you should mail your product to: {physical address}.
Need help?
If you have any questions about our refund policy, feel free to reach out to us via email at [email protected] or call us at +977-9827801575.
